Community, Conversation, Conversion – Social Tips You Need by @jtrondeau at Affiliate Summit West 2012 #ASW12

Justin Rondeau, Director of Marketing, TemplateZone did a great session at Affiliate Summit West 2012 in Las Vegas on “Community, Conversation, Conversion – Social Tips You Need” on Sun 8th Jan 2pm:

A clearly defined social strategy is integral to your success. Learn to set goals, identify key metrics, increase your market funnel, and turn micro-conversions into qualified marketable leads.

Here are some top tips:

Social Media is more than just Facebook and Twitter

Q&A sites / Forums – Quara, LinkedIn, Yahoo Answers

News and Bookmark aggregators – great way to syndicate content – delicious, digg, reddit, if you are making great content but not sending it out anywhere, you are wasting your time

Nearly 17% of time spent online in the US is on Facebook

You got to have goals – clear, measurable

Ask yourself the magic question – What value am I adding to my fans? Or am I adding enough value to my fans. Integrate different ways to have fans share things

Don’t spread yourself too thin, there are so many social networks out there, find what works for you and own it. E.g. Justin’s company is focused on Facebook atm, not working Twitter properly yet. Don’t half ass it.

 

Social Media Network Traits:

Facebook – great for viewing and sharing content

Very casual

Community focused

LinkedIn – for Pros

Much more stagnant, you can build your personal brand and get away with leaving it, you can set and kind of forget

Google+ – Niched knowledge base and social search. You need to use it, if you have a business online get one

Twitter – good for content aggregation and collaboration

Great for content syndication

Brief micro blog

Constant feed of information

 

Facebook accounts for 95% of social networking time in the US, that’s the juggernaut, the one you should start focusing on

People like faces on Facebook Pages

Victoria’s Secret is constantly updating their profile pictures

 

How you set your profile up with the picture and the default landing page is absolutely critical in getting someone to like your page

Great example, Red Bull – points to like button

Coca-Cola – has lots of content

Bose – doesn’t quite get the picture, just a text image, they don’t even have a default tab

Crafting your Page

–       Fan Gated Content – with a clear call to action – like us for a whitepaper, like us for a coupon

–       Default landing tab is 520 pixels, looks awful if you make it too far out

–       Profile picture 180 pixels x 540 pixels – everyone sees your profile picture, think of this like a banner ad, encourage people within the image to click through

 

Tools to create landing tabs

Free Tools – Static HTML: iFrame Tabs

Paid Tools – Pagemodo, Shortstack, Wildfire, Social Page Builder, Tabsite, lujure – most have free trials or are free tools with limitation

 

The wall is the worst landing page … EVER!

Fix it very easily, go to Edit Page > Manage Permissions > Default Landing Tab. As when people land from Facebook or even Google search

 

Ways to increase traffic to your page

Facebook Ads – can send to Facebook page or website. Including sponsored stories – Justin loves it, you are basically getting a testimonial from one of the users friends that already like it

Social Plugins – creates two way traffic between website and Facebook page

 

Facebook Ad Best Practice

–       The image is the most important asset on your advertisement

–       Study by Shoemoney concluded most important factors – Title 10%, Body Text 20%, Images 70%

–       One of Justin’s ads is a crying baby – Don’t cry over bad fan pages

–       Anatomy of title

  • Clear call to action
  • Keep it casual, very simple

–       Anatomy of body text

  • Push benefits, not so much features
  • Consistent CTA that resonates with the title
  • Sense of urgency

Support for ads

Area of Interest 1 on the Top Right Hand Side does get a lot of attention

Sponsored stories – ended up being a few cents more expensive, but worked really well

 

Fan Cycle and Social Reach

  1. Fan Visits Page
  2. Likes Page
  3. Interacts with Page
  4. People within the Fan’s Network see activity

Repeat 2-4 and that is how you build the viral effect

 

Your Design generates a micro conversion

If someone says you will make $$$ quickly within days they are lying

It is the very top of the funnel, you can turn these likes into leads

 

Edgerank

90% of people interact with a brand SOLELY through status updates

Edgerank – Dictates how often your content comes up in your fan’s newsfeed

Increase edgerank by posting fresh content in various forms like videos, photos

Encourage Discussion / Interaction – those fluff posts like how was your weekend? They help increase your edgerank if people comment

Comments help you Edgerank more than likes, so ask lots of questions

 

Add a lead generation form – this may be your only chance to get a user’s email address

 

Key Facebook Metrics

People reached (used to be Impression Count) – Private

Engaged Users (Private)

Unlikes (Private)

People Taling About this (Public)

Like Count (Public)

 

Measure your influence

Facebook insights

Crowdbooster – best stats out there bar none, like market penetration in different countries

Social Bakers

TwentyFeet

Unilyzer

 

Influence- The New Wild West

Peerindex
Klout

Never neglect a fan because they aren’t considered an influencer. If someone is excited about your brand and reaching out to you, embrace them

 

Recap:

–       Design a like gated page with form capabilities post like

–       Post 1-2 times a day with fresh content of different types, don’t post too often, that’s the number one reason people leave

–       Increase your fans with ads and social plugins on your site

–       Track everything

–       Have fun

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